If you want to return a product for a refund, please follow these guidelines:
1. Notify us within 14 days: To initiate the return process, please send an email to [email protected] within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Await our response: Once we receive your email, our customer service team will review your request and provide you with further instructions. We will do our best to respond to your email within 48 hours.
3. Return in original condition: If your return request is approved, please ensure that the product is in its original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse returns if the products are not in their original condition.
4. Shipping and fees: Please note that customers are responsible for the shipping costs associated with returning the products unless the return is due to a defect or error on our part. Any additional fees, such as customs duties or taxes, incurred during the return process are also the customer's responsibility.
5. Refund process: Once we receive the returned product and verify its condition, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
We aim to provide a seamless and hassle-free return experience. If you have any questions or need further assistance, please don't hesitate to contact our customer service team at [email protected].